Effective Date: 07/07/2026
Crypto24 ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share information when you access or use Crypto24 services, including our website, applications, trading platform, and related products.
By using Crypto24 services, you acknowledge and agree to the practices described in this Privacy Policy.
We may collect different types of information to provide secure and reliable services, including:
Name and contact details
Email address or phone number
Account login information
User preferences and settings
To comply with applicable laws and security requirements, we may collect:
Government-issued identification documents
Date of birth
Residential information
Verification images or facial verification information where required
We may collect information related to your use of Crypto24 services, including:
Trading activity
Deposit and withdrawal records
Wallet addresses
Transaction history
Account balances and service usage
We may automatically collect certain technical information, including:
IP address
Device information
Browser type
Operating system
Login activity
Usage data and security logs
Crypto24 may use collected information to:
Provide, operate, and improve our services.
Process transactions and provide trading services.
Verify user identity and prevent fraud.
Protect accounts and platform security.
Comply with legal and regulatory obligations.
Provide customer support.
Communicate important service updates.
Analyze platform performance and improve user experience.
Crypto24 applies appropriate technical and organizational security measures to protect user information against unauthorized access, loss, misuse, or disclosure.
Security measures may include:
Account authentication controls.
Encryption technologies.
Monitoring systems.
Access restrictions.
Security reviews and risk management procedures.
While we take reasonable steps to protect information, no online service can guarantee absolute security.
Crypto24 may share information only when necessary, including with:
Service providers that support platform operations.
Identity verification and compliance partners.
Financial institutions or payment providers.
Legal authorities when required by law.
Security and fraud prevention partners.
Crypto24 does not sell users' personal information.
Crypto24 may use cookies and similar technologies to:
Maintain account functionality.
Improve website performance.
Remember user preferences.
Analyze service usage.
Enhance security.
Users may manage cookie preferences through their browser settings, although disabling certain cookies may affect platform functionality.
Crypto24 retains personal information only for as long as necessary to:
Provide requested services.
Maintain account records.
Meet legal and regulatory obligations.
Resolve disputes.
Enforce agreements and policies.
Retention periods may vary depending on applicable requirements.
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
Requesting access to your information.
Requesting corrections to inaccurate information.
Requesting deletion where permitted.
Managing communication preferences.
Raising concerns about data processing.
Requests may be subject to identity verification and legal requirements.
Users are responsible for protecting their account information by:
Keeping passwords confidential.
Enabling available security features.
Avoiding suspicious links or unauthorized applications.
Reviewing account activity regularly.
Crypto24 will never request sensitive account credentials through unofficial channels.
Crypto24 may contain links to or integrations with third-party services. These third parties may have their own privacy policies, and Crypto24 is not responsible for their privacy practices.
Your information may be processed or stored in locations outside your country of residence where Crypto24 or its service providers operate. Appropriate safeguards will be applied where required by applicable laws.
Crypto24 may update this Privacy Policy periodically to reflect changes in services, legal requirements, or privacy practices.
Updated versions will be published on the Crypto24 platform with the effective date indicated.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact Crypto24 through the official customer support channels available on the platform.
By using Crypto24 services, you acknowledge that you have read and understood this Privacy Policy.